Company: M&T Bank
Posted on: September 24, 2022
Overview:Manages all activities of a branch. Responsible for the
overall success of the branch operating model, including customer
and employee experience, digital engagement,
transactions/operations, servicing, and sales. Has personal
- Responsible for overall profitability by directing sales and
business development, meeting operational objectives and ensuring
the branch achieves its annual goals.
- Leads team through coaching, performance management, and
setting priority. Builds and develops branch staff.
- Identifies Retail and Business Banking customer needs through
the M&T sales processes, using the tools and resources to
assist customers with short and long term solutions.
- Proactively prospects and grows Business Banking relationships
through outreach. Builds the bank's presence in the community
- Conducts interviews and selects employees based on staffing
- Actively models and coaches customer service and needs
determination behaviors. Reinforces and maintains accountability
for execution of Retail strategy.
- Ensures operational and requirements are maintained, to include
consumer and business banking guidelines. Ensures compliance with
operational, security and control policies/procedures, preventing
fraud and protecting customer assets.
- Takes ownership of complex account servicing and error
resolution issues, including those escalated by other Bankers.
Provide coaching and guidance to improve and reduce future problem
- Engages with all team members and business partners as
- Independently processes all Business Banking loan requests up
to $100,000. Proactively bundle products and services as
- Adheres to applicable compliance/operational risk controls in
accordance with Company or regulatory standards and policies.
- Promotes an environment that supports diversity and reflects
the M&T Bank brand.
- Maintains M&T internal control standards, including timely
implementation of internal and external audit points together with
any issues raised by external regulators as applicable.
- Completes other related duties as assigned.
- Exercises usual authority of a manager concerning staffing,
performance appraisals, promotions, salary recommendations,
performance management and terminations.
Scope of Responsibilities:This position reports to a Retail
Regional Manager and leads the branch team to achieve annual sales
and profitability goals, and has a sound working knowledge of the
overall operations of the branch.Branch Managers have the
responsibility to establish and maintain federal registration
requirements outlined in the SAFE Act.Branch Managers must stay
current on operational, product, and system changes/enhancements,
as well as demonstrate good risk management decisions. In addition,
Insurance licensing minimum expectations must be maintained as
outlined in MTS Licensed Banker Academy document. Business Banking
Specialist minimum expectations will be set by both the Branch and
Retail Regional Manager.Branch Managers will typically spend some
of their time servicing existing customers, and the majority of the
time growing the business through proactive sales and outside
calling activities.Branch Managers are responsible for building
productive partnerships with appropriate areas of the bank to
ensure customer needs, service issues, and employee issues are
resolved timely and accurately. Branch Managers are responsible for
taking full ownership of customer issues until they are completely
Supervisory/ Managerial Responsibilities:Branch Managers generally
have direct reporting responsibility for branch staff.
Education and Experience Required:Bachelor's degree,OR, in lieu of
degree,Four (4) years' relevant experience. Minimum three years
sales experienceMinimum two years' managerial experience or proven
leadership abilities.At Market Manager discretion/branch need,
Life/Accident and Health Insurance licensing required within 18
months of entry into position. - Note: branch provides training for
licensing within 6 months.M&T Business Banking Specialist
within 18 months of hire.Demonstrated strong knowledge of Business
Banking products, services and client relationship
management.M&T Way CertifiedPrecision Leadership Certified
Bi-lingual/Spanish preferredWork with common PC software, including
knowledge of Microsoft Office software for word processing and
spreadsheets.Experience with Internet and email preferred.
Education and Experience Preferred:Demonstrated sales/business
development experience and success. Has fundamental understanding
of profitability.Excellent communication and interpersonal
skills.Proven ability to demonstrate and coach exceptional customer
service.Ability to communicate and function professionally with all
levels of personnel and business partners across the
organization.Strong financial services product knowledge
preferred.Strong organization, time management, and prioritization
skills.Compensation Range:Annual(USD): 65,028.60 -
Keywords: M&T Bank, Hamden , Branch Manager, Executive , Hamden, Connecticut
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