Telecommunications Specialist

Company: Robert Half
Location: New Haven
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are looking for a skilled Telecommunications Specialist to join our team in New Haven County, Connecticut. In this long-term contract role, you will play a vital part in managing and enhancing telecommunications systems within a dynamic environment. The position offers opportunities to collaborate with stakeholders and ensure seamless communication technologies are implemented and maintained. Responsibilities: • Provide Level 1 support by troubleshooting telecommunications issues and assisting end users with technical challenges. • Configure and provision telecommunications systems to meet organizational needs. • Collaborate with business stakeholders to design and optimize call flow processes. • Develop and implement system enhancements to improve functionality. • Maintain and support the Genesys platform, ensuring efficient operation. • Assist in the transition and integration of users into new telecommunications platforms. • Monitor system performance and address any technical concerns proactively. • Document processes and provide training to users on system functionalities. • Ensure compliance with healthcare industry standards and protocols. • Proficiency in telecommunications systems such as Genesys and UCCX. • Familiarity with ICD coding systems, including ICD CPT, ICD-9, and ICD-10. • Strong troubleshooting skills with the ability to address technical issues efficiently. • Experience in provisioning and configuring telecommunications platforms. • Ability to work collaboratively with stakeholders to achieve communication goals. • Knowledge of post-payment processes. • Excellent organizational and documentation skills. • Strong communication skills to interact effectively with users and team members.

Keywords: Robert Half, Hamden , Telecommunications Specialist, IT / Software / Systems , New Haven, Connecticut