Systems Support Coordinator
Company: Encon Heating & AC
Location: Stratford
Posted on: March 6, 2026
|
|
|
Job Description:
Description: The Systems Support Coordinator / Business Systems
Support Coordinator provides essential support to the IT and
Business Analytics departments by coordinating device management,
system permissions, reporting, and first-level troubleshooting
across core business platforms. This role ensures employees,
technicians, and business systems remain operational, accurate, and
aligned with company standards. The coordinator will manage cell
phone setups, IT tickets, warranty registrations, user access
coordination, ServiceTitan support, and customer financing
paperwork. Additionally, this role partners with the Business
Analysis team on research, reporting, and automation development —
helping the organization improve efficiency, reduce manual work,
and streamline workflows. This is a high-impact support role that
enables senior IT and BA staff to focus on strategic initiatives,
system enhancements, and enterprise-wide technology improvements.
Hourly Rate: $27-$30 Key Responsibilities Device & Hardware Support
· Set up, configure, repair, and troubleshoot company cell phones
and tablets. · Support employees with common IT hardware issues
including monitors, docking stations, peripherals, and workstation
setup. · Coordinate device replacements, upgrades, and vendor
repairs. · Track and maintain IT equipment inventory Systems
Administration & Permissions · Create, modify, and deactivate user
accounts across internal systems (ServiceTitan, Salesforce, The
Graphite Lab, etc.). · Maintain and audit user permissions to
ensure compliance with role-based access and security requirements
ensuring alignment with Accounting and Human Resources. · Assist
with onboarding/offboarding tasks related to system access.
ServiceTitan & Software Support · Provide first-level support for
ServiceTitan issues including permissions, workflow questions, data
corrections, and user troubleshooting. · Identify recurring issues
and escalate patterns to the Business Analysis team for long-term
solutions. Business Analysis Support · Assist BA team members with
data research, data cleanup, and miscellaneous reporting needs. ·
Aid in preparation of monthly, quarterly, and ad-hoc department
reports. · Support month-end close activities including data
validation and cross-system audit checks. Operational &
Administrative Duties · Register HVAC equipment with manufacturers
using accurate data and timely submission. · Process customer
financing paperwork and ensure proper routing, documentation, and
system entry. · Monitor IT ticket queues, run status reports, and
follow up on open or overdue tickets. · Maintain departmental
documentation, SOPs, asset inventory records, and update logs.
Automation & Process Improvement · Work with the internal
Automation Committee to test new automation features, validate
business rules, and ensure functionality before rollout. · Provide
feedback on workflow bottlenecks and opportunities for automation.
· Assist in collecting data for automation success metrics and
adoption tracking. Requirements: Required Skills & Qualifications ·
1–3 years of experience in IT support, systems administration, or
technical operations. · Strong familiarity with Microsoft 365 and
basic IT troubleshooting. · Ability to learn new software systems
quickly (ServiceTitan experience is a plus). · Strong analytical
abilities and comfort working with data or reports. · Excellent
organizational and prioritization skills. · Effective communication
and customer service skills. · High attention to detail, especially
for equipment registration, reporting, and financing paperwork.
Preferred Skills (Nice to Have) · Experience with ServiceTitan,
Salesforce, or Sage Intacct. · Basic knowledge of automation tools
(Power Automate, Zapier, ST automations). · Experience in HVAC,
construction, or field services industries. · Exposure to ERP or
field operations software. Eligibility Requirements •
Employment/education will be verified. • Applicants must be
currently authorized to work in the United States on a full-time
basis. • Encon is a drug free workplace and requires post-offer
pre-employment drug testing. Encon is an equal
opportunity/affirmative action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected Veteran status, age, or any
other characteristic protected by law. CT LIC HTG-0386317-S1 Putnam
NY LIC 31097 Westchester NY LIC WC-33774-H21 MEC 1093 AA/EOE EN
Compensation details: 27-30 Hourly Wage
PI220c62d61369-25448-39497954
Keywords: Encon Heating & AC, Hamden , Systems Support Coordinator, IT / Software / Systems , Stratford, Connecticut
