Transportation Operations Analysis & Development, Emerging Talent Intern (Summer)
Company: Metropolitan Transportation Authority
Location: Brooklyn
Posted on: April 1, 2026
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Job Description:
Description Position at MABSTOA Department: Buses Location: 51
Fanchon Place, Brooklyn, NY 11207 Position Title: Transportation
Operations Analysis & Development, Emerging Talent Intern Hourly
Rate: $19.00 (Undergraduate), $21.00 (Graduate) All internship
positions are onsite and require regular, in-person attendance at
the designated work location. OVERVIEW OF DEPARTMENT: Operations
Analysis & Development Division (OADD) supports Road Operations and
the Bus Command Center by using data, technology, and performance
analysis to improve bus service reliability, safety, and customer
experience. The department partners with operational, technology,
and planning teams to develop tools, dashboards, and process
improvements that help field staff and leadership make informed,
real-time decisions. RESPONSIBILITIES: Interns will gain hands-on
exposure to transit operations, data analysis, and service
management initiatives that directly impact daily bus service
across NYC. Creating reporting tools to support operational
decision-making and improve bus performance. Developing and
enhancing applications to streamline the workflows of Bus Command
Center Supervisors (e.g., using PowerApps). Validating datasets to
ensure accuracy, consistency, and integrity. Documenting processes
and mapping workflows to support digital transformation efforts.
Assisting with the analysis of bus service performance trends and
identifying recurring operational issues using available data and
dashboards. Supporting user testing and feedback collection for new
or enhanced digital tools used by the Bus Command Center and Road
Operations staff. Preparing presentation materials, summaries, and
visualizations to communicate findings and recommendations to
supervisors and managers. Collaborating with cross-functional teams
(Operations, MTAIT, Data & Analytics) to support pilot initiatives
and continuous improvement efforts. PROJECTS: Optimization of the
Bus Command Center Diversion Form using PowerApps to improve
usability and functionality. Creation and maintenance of reports
using Power BI to monitor key performance indicators and support
data-driven decisions. Validation and deployment of new features in
internal applications like Bus Trek and Yard Trek, used to track
real-time bus and yard operations. REQUIRED QUALIFICATIONS:
Proficiency in Microsoft Office Suite is a must. The candidate
should possess organizational, analytical and communication skills.
The candidate should be able to work well under pressure and
prioritize tasks effectively. The candidate should have a keen eye
for detail and be able to work independently while being an active
team player. Familiarity or coursework in computer programming,
data analytics, or application development. Interest in public
transit, operations, or technology-driven process improvement.
REQUIRED EDUCATION: Matriculated in an undergraduate program in
good standing with at least 2.5 GPA AND/OR matriculated in a
graduate program in good standing with at least 2.8 GPA Major(s)
Preferred: Computer Science/Information Systems or Transportation,
or related field. All applicants must be authorized to work in the
United States at the time of application. Students’ transcript must
be submitted. Equal Employment Opportunity MTA and its subsidiary
and affiliated agencies are Equal Opportunity Employers, including
with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds,
experiences, and abilities, including military service members, to
apply.
Keywords: Metropolitan Transportation Authority, Hamden , Transportation Operations Analysis & Development, Emerging Talent Intern (Summer), IT / Software / Systems , Brooklyn, Connecticut
