LEAD TRANSPORTER
Company: WMCHealth
Location: Poughkeepsie
Posted on: March 16, 2026
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Job Description:
The Lead Transporter is responsible for overseeing the safe,
timely and accurate transport of patients, medical equipment and
patient-related items to their destinationseffectively. In
addition, this position will ensure positive patient/client
satisfaction by providing excellent customer service on the floor
or on the telephone. This position has no supervisory
responsibilities. Responsibilities: Ensures accurate and timely
dispatch of transport requests; ensures maximum staff productivity.
Maintain a safe, healthy, orderly, and pleasant work environment
for staff; ensures dispatch equipment is safe and in good, clean
working condition. Understands and applies knowledge of basic
transport concepts, infection control practices, and proper body
mechanics. U nderstands and is able to determine, explain, and
develop dispatcher logic and transporter activities; acts as a
transporter when necessary. Ensures proper operation of company
hardware, software programs, page and phone handling systems; is
able to troubleshoot and work with Information Systems. Train new
and existing employees. Ensures requests have been completed in an
efficient and timely manner according to current departmental
standards and priorities. Develops and promotes positive effective
customer service relations with patients, patient family members,
visitors and staff. Resolves problems related to patient, patient
family members, visitors and staff. Acts as a positive role model;
possesses integrity, focus, commitment, flexibility and diplomacy.
Follow up on complaints, providing solutions, and reporting them to
the supervisor. Communicates effectively with nursing personnel,
clinicians, technicians, or reception and dispatch. Demonstrates
the ability to transport patients from patient units to other
departments while on stretchers, beds or in wheelchairs as
requested by departments safely and adhering to time schedules.
Demonstrates the ability to assist clinical staff in moving
patients onto stretchers or into wheelchairs by using proper
lifting techniques. Demonstrates the ability to use approved
protocols for safety, hand-off and patient Identification so that
patients are moved as requested and scheduled. Ensures that chart,
oxygen and other transport necessities are ready at time of
transport to avoid delays. Performs other related job duties as
assigned Qualifications/Requirements: Experience: 6 months of
related experience, required Education: High school diploma or
equivalent Licenses / Certifications: N/A Other: Knowledge and use
of computerized materials management system. Ability to effectively
work as a team member. Ability to communicate with others at all
levels within the organization.
Keywords: WMCHealth, Hamden , LEAD TRANSPORTER, Logistics, Transportation & Drivers , Poughkeepsie, Connecticut
