Customer Service Rep

Company: Aerotek
Location: Hamden
Posted on: May 3, 2021

Job Description:

Former or present Employees of Big Box Stores Please Apply! Read below.

Are you looking for a company with growth and stability? Have you worked at the big box stores doing customer service, e-commerce, or other customer related positions? Apply to this posting. We are looking for someone looking for a career with stability and the opportunity for growth.

Description:

Our client, is in need of a customer service representative to join their team. They are a specialized dealer of tile, concrete, stone, flooring etc. Most of their business is e-commerce, but they do have a showroom and they will have contractors who come in to shop on occasion. This is not like a Home Depot/Lowe's however. Because these are specialized products, regular civilian customers do not shop here, it's only contractors.

Daily Responsibilities:

Handling 50-60 inbound/outbound calls from contractors regarding their orders, products they are interested in, or returns of their products.

Reaching out to vendors to provide updates on the inventory of products

Data entry of all information from customers into their ERP software (Oracle-based NetSuite)

There will be a little troubleshooting involved, either answering the questions or route the call to the best person to answer the questions and provide returns on orders

This person will be responsible for going back into the warehouse and getting the orders for customers upon pick up.

Skills:

csr, customer service rep, customer service representative, inbound, outbound, Customer service, Call center, Data entry, Microsoft office, order entry, purchase order

Top Skills Details:

Customer Service

Inbound/Outbound Calls

Strong Computer Skills

Additional Skills & Qualifications:

Willing to pay more for someone with e-commerce experience

HS Diploma required

1-2 years of Customer service Experience

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Hamden , Customer Service Rep, Other , Hamden, Connecticut