Patient Services Coordinator (MSW)
Posted on: November 17, 2021
Under the supervision of the Patient Services Director, the
Patient Services Coordinator is responsible for evaluating and
resolving patient grievances and providing conflict management
techniques to dialysis providers in order to avert involuntary
discharges. - At the direction of the Centers for Medicare and
Medicaid Services (CMS), the Patient Services Coordinator serves as
a patient advocate for all dialysis patients in NC, SC and Georgia
and a resource for all outpatient dialysis providers on any ESRD
patient questions or concerns. As part of the advocacy role, this
position will have a key role in community engagement activities
including the coordination of a Patient Advisory Council (PAC),
supporting patients at the local level in activating and engaging
in patient lead / Network supported activities focused on improving
healthcare outcomes. - This position will have a key role in the
creation, design and management of quality improvement (QI)
activities related to improving patient outcomes, experience of
care, and patient and family engagement. - Creative and innovative
approaches will be needed in the development of interventions
supporting overall quality improvement goals for the ESRD
Strong communication skills (written and verbal) with the ability
to effectively communicate with external and internal
customers/staff using virtual platforms such as WebEx.
Proficiency with Microsoft office products (Word, Excel,
PowerPoint) and a comfort with learning various software
Strong interpersonal and advocacy skills with the ability to work
professionally and successfully with a diverse population.
Strong problem solving, mediation, and organizational skills with
the ability to prioritize assignments and meet deadlines.
Strong attention to detail with the ability to maintain accurate
EDUCATION & EXPERIENCE :
Master's degree Social Work, required.
A minimum of three (3) years of relevant healthcare experience,
Previous experience working in the dialysis setting, preferred.
Knowledge of state/federal agencies, -community resources and
IPRO offers competitive salaries, comprehensive health and dental
IPRO is an Affirmative Action/Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
Keywords: IPRO, Hamden , Patient Services Coordinator (MSW), Other , Hamden, Connecticut
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