2023 Summer - SaaS Operations Intern
Posted on: September 19, 2022
WHEN CAN YOU EXPECT TO HEAR BACK?
We like to attend all career fairs and recruitment events before
closing our positions. That means, this position may be open
without response for a couple of weeks to give us time to wrap up
the recruitment season. Please see our tentative timeline below so
you know when to expect to hear back from us!
All postings close: September 25, 2022 at 11:59 CT
Resume reviews: Week of Sept. 26-30th
Interviews: Early October
Offers: By end of October
2023 START DATES:
This position has opportunities to start in the Summer. Please see
our start dates below.
Summer Internships: Monday, May 15, 2023
40/hours per week max
The SaaS Operations Intern assists with Workiva's internal use SaaS
applications. This person is responsible for helping maintain
current SaaS applications to ensure they are running properly. The
SaaS Operations Intern improves current SaaS systems by assisting
with administration and automation. This person also assists with
evaluating new SaaS systems by participating in requirements
analysis and working with internal teams to recommend specific
systems to meet their needs.
Administer and Maintain SaaS Systems:
Provide Tier 1 SaaS support and administration
Update and adhere to standard operating procedures (SOPs)
Conduct audits on existing systems by running reports and providing
analyses of outputs
Improve current SaaS systems:
Act as IT liaison to improve user experience and value in our
Champion efficiency, automation, and best practices
Find ways to automate and scale current SaaS software
Evaluate SaaS systems:
Partner with SaaS Operations and Portfolio Management teams to
conduct fact-finding activities with internal teams to understand
how SaaS software is being utilized and how to add more value
Supports evaluation of current SaaS portfolio to determine if a new
application can replace multiple existing applications
Assess risks of new applications and provide recommendations based
WHAT YOU'LL NEED
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a
Skilled at working within a dynamic, team-oriented, collaborative
Strong interpersonal and oral communication skills
Adept at reading, writing, and interpreting technical documentation
and procedure manuals
Well-honed research skills
Ability to present ideas and solutions in user-friendly
Highly self-motivated and directed
Keen attention to detail
Critical thinking skills
Technical knowledge of current SaaS applications, a plus
Track record of technical configuration, process, and change
Currently pursuing an undergraduate or higher degree in Computer
Science, Management Information Systems, or a related field.
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely,
not in a Workiva office.
MUST BE AUTHORIZED TO WORK IN THE UNITED STATES AND NOT REQUIRE
SPONSORSHIP NOW OR IN THE FUTURE.
HOW YOU'LL BE REWARDED
Pay Rate in Colorado: $22 per hour
WHERE YOU'LL WORK
Our values drive how we work and who we hire. You will see these
values ingrained in how we support our customers, work with team
members, build our products and in the work environment we've
CUSTOMER SUCCESS: Always delight our customers.
TRUST: Rely on each other.
INTEGRITY: Do the right thing, every time.
COLLABORATION: Share resources and work together.
INNOVATION: Keep creating solutions and finding better ways.
INCLUSION: Support a diverse community where we all belong.
ACCOUNTABILITY: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique
culture gives employees the opportunity to make an impact everyday.
We give our employees the freedom and resources they need-backed by
our culture of collaboration and diverse thought-to continue
innovating and breaking new ground. We hire talented people with a
wide range of skills and experiences who are eager to tackle some
of today's most challenging problems.
AT WORKIVA, YOU'LL ENJOY:
INTERN ENVIRONMENT: Workiva was ranked a top 100 internship program
by WayUp and ranked #20 in Best Places to Work for a reason! Our
interns have the opportunity to participate in mentoring,
professional development, networking, and flexible hours during
their internship. We continually strive to provide numerous
resources to build not just excellent interns, but excellent
REAL WORK EXPERIENCE: Workiva interns are treated as full-time
employees and are allowed the freedom to contribute to real work
that truly impacts Workiva and it's operations. From writing code
in our production environment to directly supporting our customers'
on our newest platform, our interns play a vital role in our
FANTASTIC PERKS: Being an intern at Workiva has benefits beyond
just a paycheck. You can't beat the wellness discounts, 401k
participation and match, casual dress environment, paid sick leave
and countless other perks that Workiva offers!
INVOLVEMENT: Ability to participate in Business Employee Resource
Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+),
Veterans, Disabilities), Volunteering, Company wide celebrations,
OPPORTUNITY AT WORKIVA: At Workiva, we offer more than just a 12-15
week spring or summer program. 80% of our interns extend longer
than just 1 semester with us to continue work on their projects. As
long as you are enrolled in a degree seeking program, you could
have the opportunity to be an intern at Workiva until you
LEARN MORE ABOUT LIFE AT WORKIVA:
Workiva is an Equal Employment Opportunity and Affirmative Action
Employer. We believe that great minds think differently. We value
diversity of backgrounds, beliefs, and interests, and we recognize
diversity as an important source of intellectual thought, varied
perspective, and innovation. Employment decisions are made without
regard to age, race, creed, color, religion, sex, national origin,
ancestry, disability status, veteran status, sexual orientation,
gender identity or expression genetic information, marital status,
citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable
accommodations to applicants with disabilities. To request
assistance with the application process, please email
Workiva supports employees in working where they work best - either
from an office or remotely from any location within their country
Keywords: Workiva, Hamden , 2023 Summer - SaaS Operations Intern, Other , Hamden, Connecticut
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