Systems Analyst - Epic Ambulatory Applications

Company: Stamford Health
Location: Stamford
Posted on: May 3, 2025

Job Description:

Systems Analyst - Epic Ambulatory ApplicationsStamford, CT, United StatesJob DescriptionThe Epic Ambulatory Application Analyst acts as a business liaison to assigned departments within Stamford Health System (SHS) to ensure that Healthcare Information System (HIS) applications function as intended. They play a major role in researching and resolving software problems as part of daily operational support. The System Analyst is responsible for assisting with implementation, training, documentation, operation and support of assigned HIS applications. Duties also include the maintenance and advancement of HIS applications; the planning, implementing, testing and training on EHR applications; and the investigation, resolution and notification of issues escalated through Help Desk tickets.Responsibilities

• Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems. In this role, it is important to learn and understand core system processes / interdependencies for these departments, aid in the research of reported issues and the implementation of resolutions.
• Provides ongoing maintenance and advancement of assigned HIS applications, databases, interfaces and reports through effective implementation of solutions, which support the user and application needs of the organization. In this capacity, the System Analyst is fully responsible for the planning, design, implementation, testing, training and ongoing operational efforts of the HIS application software.
• Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, solves problems with HIS application software, databases, interfaces and reports. Provides high level of customer service and appropriate coverage off-hours for critical problems. Actively participates in the process of identifying service issues with the outsourced Help Desk and recommending solutions.
• Implement applications on schedule while assisting IS team members with the promotion / acceptance of process workflow redesign.
• Assume responsibility for application related project efforts by coordinating with IS and other departments as necessary to ensure proper communication and execution. This includes design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc.
• Performs other related duties as assigned or requested in order to maintain a high level of customer service.Qualifications
• Minimum 1 years' experience with appropriate clinical or financial HIS applications support is required.
• Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system is also required.
• Experience with Epic ambulatory applications strongly preferred.
• Must have software Module Certification or able to obtain within six (6) months of employment.
• Ability to work within a team environment.
• Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills.Job Info
• Job Identification 3998
• Job Category 300 - Professional
• Posting Date 04/17/2025, 06:45 PM
• Job Schedule Full time
• Locations 3001 Summer St. , Stamford, CT, 06905, US
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Keywords: Stamford Health, Hamden , Systems Analyst - Epic Ambulatory Applications, Professions , Stamford, Connecticut