ISM Technician

Company: Axiom Technologies
Location: New York
Posted on: May 11, 2025

Job Description:

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Find out if this opportunity is a good fit by reading all of the information that follows below.
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Infrastructure Service Management - Overview

Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices, voice equipment, mobile phones, and peripherals, in line with PPM policies. ISM acts as the primary contact for corporate services during move projects and is the escalation point for IMAC-related activities across the region.

The ISM team is responsible for the full hardware lifecycle-receiving, configuring, installing, moving, repairing, and decommissioning desktop assets-as well as maintaining accurate inventory and ensuring adherence to operational procedures. The team also supports event setups, business moves, hardware decommissioning, and post-power-down checks, while ensuring compliance with cost and policy guidelines.

Key Responsibilities:

Manage hardware inventory and procurement through internal systems
Monitor and resolve tickets in service queues
Maintain IT and comms rooms
Support business changes, employee onboarding/offboarding, and WFH hardware needs
Handle escalations, set up training rooms, and participate in special events
Perform basic troubleshooting, upgrades, imaging, and peripheral setup
Collaborate across teams to deliver a customer-focused, high-quality service
Participate in continuous service improvement and SLA/OLA adherence
Work outside normal business hours and weekends as needed

Experience Required:

Proven experience supporting a trade floor environment
Prior work with financial services clients and understanding of high-pressure, regulated environments
Strong troubleshooting skills with desktops, laptops, and peripherals
Familiarity with ITIL practices and enterprise hardware lifecycle processes

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com

Keywords: Axiom Technologies, Hamden , ISM Technician, Professions , New York, Connecticut