HamdenRecruiter
the smart solution for Hamden jobs

Representative, Customer Service

Company: Santander Bank
Location: East Providence
Posted on: January 11, 2019

Job Description:

Description:
As a member of Santander--s retail banking division, you--ll help serve Santander--s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander--s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Employer

Candidate is responsible for providing consistent high quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws

Responsibilities





  • Keeps informed of changes in bank products, services and procedures

  • Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)

  • Identify Customer needs, educate and sell customers on bank products, services and recommends solutions

  • Responds to and resolves customer inquiries on account status, researching problems and inquiries

  • Assesses customer needs beyond the immediate reason for contact

  • Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards


    Qualification:





    • High school diploma or equivalent

    • Minimum 6 months customer service experience

    • Basic aptitude for math, and proven ability to work with systems, accuracy in typing

    • Ability to adjust to a changing environment

    • Ability to educate customer on a service or product solution

    • Ability to empathize with a customer and take ownership of an issue

    • Ability to follow up on customer and commitments

    • Ability to listen and interpret customer communication to identify needs

    • Ability to make decisions and explain criteria and actions

    • Ability to present information and solutions in clear concise terms

    • Ability to question, accurately identify a need and present an effective solution

    • Ability to set customer expectations and explain to customer what is being done to resolve an issue

    • Bi-lingual specialty skill desired (Spanish and English)

    • Complete knowledge of Sovereigns products, policies and procedures

    • Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity

    • Demonstrates analysis and problem solving skills

    • Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group

    • Encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel

    • Excellent organizational and multi-tasking skills required

    • Flexibility in schedule

    • Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings creativity to the job

    • Manages time effectively

    • Positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action

    • Proven Customer Service skills and ability to work in a fast paced changing environment

    • Responds well to personal development and feedback, demonstrates a willingness to learn

    • Shows ability to confirm and check for understanding of communication

    • Speaks clearly and expresses self well in groups and in one-to-one conversations; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues

    • Strong communication skills and ability to present information clearly and professionally

    • Strong verbal communications and customer service skills

    • The ability to navigate Santander system to collect information and data needed to identify and assess needs and or diagnose service issue

    • Working knowledge of Santander products, service and systems and ability to communicate and educate customers

      At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

      Keywords: Santander Bank, Hamden , Representative, Customer Service, Sales , East Providence, Connecticut

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category
      within


Other Sales Jobs


Sales Rep: Become an Associate Account Executive
Description: Summary br br DISH is a Fortune 250 company with more than 14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: Dish Network
Location: East Hanover
Posted on: 01/20/2019

Field Sales Consultant
Description: Sunrun, the leading US residential solar installer, seeks passionate mission-driven individuals to introduce our solar solutions to prospective residential consumers. This field sales role offers competitive (more...)
Company: Sunrun, Inc
Location: Paramus
Posted on: 01/20/2019

Current College Students - Sales Internship
Description: Are you passionate about inspiring the next generation of engineers, designers, and builders Juni Learning is bringing the best computer science instruction to every student's screen. We are a Y Combinator-backed (more...)
Company: Juni Learning
Location: New Hyde Park
Posted on: 01/20/2019


Customer Service Representative
Description: Job Description National Recruiting Group is assisting a medical company in recruiting for a temporary Customer Service Representative in Port Washington, NY. This is a temporary position for approximately (more...)
Company: National Recruiting Group
Location: Port Washington
Posted on: 01/20/2019

Inside Sales: Become an Associate Account Executive
Description: Summary br br DISH is a Fortune 250 company with more than 14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: Dish Network
Location: Roseland
Posted on: 01/20/2019

Current College Students - Sales Internship
Description: Are you passionate about inspiring the next generation of engineers, designers, and builders Juni Learning is bringing the best computer science instruction to every student's screen. We are a Y Combinator-backed (more...)
Company: Juni Learning
Location: Flushing
Posted on: 01/20/2019

Current College Students - Sales Internship
Description: Are you passionate about inspiring the next generation of engineers, designers, and builders Juni Learning is bringing the best computer science instruction to every student's screen. We are a Y Combinator-backed (more...)
Company: Juni Learning
Location: Edison
Posted on: 01/20/2019

Call Center Sales: Become an Associate Account Executive
Description: Summary br br DISH is a Fortune 250 company with more than 14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: Dish Network
Location: Livingston
Posted on: 01/20/2019

Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life. br br Feel the freedom independence of managing your own protected route selling our National brands. Join our team today as an Outside Sales/Route Sales (more...)
Company: Mac Tools
Location: Oceanside
Posted on: 01/20/2019

Sales Rep: Become an Associate Account Executive
Description: Summary br br DISH is a Fortune 250 company with more than 14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: Dish Network
Location: West Orange
Posted on: 01/20/2019

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Hamden RSS job feeds